Customer Service Representative

Are you interested in working with a great team where you will be appreciated? Would you like to earn extra commissions and always have a career path to your next raise? Conditioned Air Solutions is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.

Hourly rate depending on skill level and experience. PLUS unlimited performance bonuses for scheduled and closed service appointments and sales agreements.

We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.

Summary:

The Customer Service Representative is responsible for building lasting relationships with customers and the Conditioned Air Solutions team through excellent communications. This position will engage in contact with customers in our local communities to schedule service, maintenance, or new installation appointments.

Our Rewards:

• 401(k) with fully vested company match

• Medical, Dental, and Vision insurance

• Health Savings and Flexible Spending accounts

• Variety of ancillary benefits

• Paid time off

• Professional development

• Employee discounts

Essential Job Duties:

• Receives inbound or make outbound calls to book appointments with our service and sales teams

• Provides accurate appointment information to service or sales teams

• Tracks calling efforts and accomplishments

• Follows-up with customers to ensure customer satisfaction

Other Duties:

• Performs other duties as requested

Knowledge, Skills, & Abilities:

• Excellent verbal skills

• Strong interpersonal skills

• Energetic personality

• Ability to manage tasks with minimal supervision

• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing

• Ability to manage time effectively and efficiently

• Ability to multi-task

• Regular and reliable attendance

Minimum Qualifications:

• High school diploma or equivalent

• Possess a valid driver’s license

• Eligible to work in the U.S. without sponsorship

Physical Demands:

• Ability to operate computer, phone and other office equipment as needed

• Ability to work effectively using a personal computer for long periods of time

• Ability to sit/stand at workstation for extended periods of time

• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

• Ability to perform the essential functions of the position with or without reasonable accommodation

Conditioned Air Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

When you are ready to apply, the first step is by following the directions below.

HINT: Practice makes perfect, read it a couple times and say it out loud before calling.

Please call 938-218-8126 and read the script below on a voicemail. You will read lines labeled "YOU" and not the lines labeled "Customer". I look forward to hearing from you!

YOU: It’s a GREAT day at Conditioned Air Solutions, How can we make yours better?

CUSTOMER: My unit is not cooling.

YOU: Oh no! That is horrible/I am so sorry to hear that! When did it stop working?

CUSTOMER: Last night

YOU: I know how hard it is to sleep when it is hot! What is your t-stat reading?

CUSTOMER: 80 degrees...I noticed the unit was making a humming noise before it stopped working.

YOU: How old is the unit?

CUSTOMER: 10 years

YOU: IMPROVISE: Baby is crying in the background, say something here to show empathy or relation.

After improvising, transition back to the script below.

YOU: Did you turn your unit off?

CUSTOMER: Yes, at the breaker.

YOU: Great! When we come out the technician will take a look over your system and then sit down with you and go over his recommendations. Be sure to ask your technician about the benefits of our Service Partner Plan. The cost for him to do that is a $49 diagnostic fee.

CUSTOMER: That is fine. Can you come after lunch?

YOU: Ms. Smith, I have secured your call for service and we will be reaching out to you with consistent updates on the status of your expert. Is the number you provided earlier the best means to keep you updated on the progress of your expert? Fabulous!

CUSTOMER: That's great! Thank you!

YOU: You're very welcome and thank you so much. We will keep you updated! Have a wonderful day!'